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Welcome to IsantiSheriff.com |
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The Isanti County Sheriff's Office E-911 Dispatch Center consists of 7 full-time dispatchers. This Dispatch Center is the Public
Safety Answering Point (PSAP) for 911 calls placed in Isanti
County. Dispatching is provided for sheriff's deputies, municipal
police officers, fire departments, and other public safety agencies
in Isanti County. 911 calls for ambulance services are received
by Isanti County's PSAP and are transferred to the ambulance
service. The ambulance service dispatchers then provide pre-arrival
instructions until the ambulance arrives.
The E-911 Dispatch Center not only processes emergency 911 calls, but
also completes numerous activities in support of personnel,
such as dispatching and monitoring primary and backup units,
investigators, contacting and relaying pertinent information
to the field, and to other agencies and businesses. The E-911 dispatchers
also answer all incoming telephone calls to the Sheriff's Office.
The Dispatch Center is also responsible for coordinating the
communications for multi-agency events and incidents that occur
in Isanti County.
How do I know when to dial 911?
Anytime you find yourself in a situation that requires an emergency
response from a law enforcement agency, a fire department, or
an ambulance service you should call 911. As a general rule,
if you face a situation where you are trying to decide whether
to dial 911 or not, DIAL 911. It is always better to be safe
than risk the chance of not getting the help you need, when
you need it.
If you have a situation that you need to report, but the incident is
a past event and non-threatening (not in progress, suspects
are unknown or not seen), i.e., theft of personal property,
past criminal mischief/vandalism, a theft from an auto that
occurred during the night, then you may want to contact the
law enforcement agency to report the incident by calling in
on the Isanti County Sheriff's Office administrative phone line
- 612-689-2141. Again, anytime you are unsure of when to dial
911, it is always better to dial 911 than risk not getting help
when you need it.
What can I expect when I call 911?
When you dial 911, your call will be answered by an E-911 Dispatcher.
The dispatcher will conduct an interview to determine the type
of emergency service needed. Questions generally asked fall
into key questions of WHO, WHAT, WHERE, WHEN, and depending
on the situation, WHY. It's important to listen to the dispatcher
and answer the questions asked. The dispatcher must ask you
specific questions in order to ensure you receive the kind of
help needed. It may seem that you are asked a lot of questions
and that a lot of time has passed,however trained dispatchers
will only ask questions that are necessary in getting you the
proper help you need. This generally takes less than 30-45 seconds.
Often times the dispatcher will start emergency response units
and will return to ask the follow-up questions.) The main objective
is to remain calm and listen to the dispatcher's instructions...help
is on the way.
What happens if I accidentally dial 911?
Misdials are sometimes experienced on 911. Often many misdials are realized
after the number is dialed and the caller will immediately disconnect
the line. This is what is commonly referred to as a "911 hangup".
If a connection was made, regardless if the line was not answered
by the E911 operator, the PSAP will still receive the call.
It is very important to remain on the line, even if you realize
you misdialed. If you disconnect the line, the E-911 operator
must process the call as an unknown emergency, until otherwise
determined.
What is the difference between E911 and 911?
The 911 and E911 Systems are both emergency phone systems, the only
difference is that a basic 911 System only provides a direct
point of contact to a public safety agency. An Enhanced 911
(E-911) System takes it a step further by providing the caller's
address and telephone of where the call originated from. The
Isanti County Sheriff's Office has an Enhanced 911 System (E911).
How can you help?
One of the most significant problems that emergency responders face
is that the majority of homes do not have their current address
displayed, or properly displayed, so that emergency responders
can readily see them. We are fortunate to have a good addressing
system in Isanti County. With our E-911 system, emergency responders
may know what your address is, but locating a residence where
the address is not prominently displayed can be difficult, take
valuable time, and may have serious and tragic results in situations
where seconds count. Giving the E-911 dispatcher detailed directions
is very helpful, but keep in mind that in some cases there are
response units from different agencies and that they may be
dispatched through different dispatch centers. In cases where
a residence is not properly marked, having to repeat the directions
multiple times to assist emergency response units in locating
an address can delay the arrival of emergency response units.
Fire numbers may help, but addresses are a more efficient, standardized
way to locate your residence. Remember that fire numbers are
no longer being issued to new residents in Isanti County and
often times existing fire numbers have either been removed or
are difficult to see or read. Having your address displayed
on both sides of your mailbox, at the end of your driveway,
or on the house itself, in large easy to read numbers makes
it easier for emergency response units to locate your residence.
In the event that your mailbox is not near your residence, or
in a location where multiple mailboxes are located, displaying
your address in a location that identifies your residence (at
the end of your driveway, or on the house itself) is extremely
helpful in getting help to you or a loved one in an emergency.
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For further information please contact the Isanti County Sheriff's Office at:
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General Questions
Tip Line
Fax
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(763) 689-2141
(763) 691-2426
(763) 689-3691
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Isanti County Sheriff's Office
509 18th Avenue SW
Cambridge, MN 55008
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Always dial 911 in an emergency.
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